CUSTOMER SATISFACTION SURVEY

All questions require only one response
1. How would you rate J. M. Baxi & Co.:
(Poor)
1
2 3 4 (Best)
5
NA
Response to
initial inquiry
Adequacy of port
information and
details
Accuracy of
Port DA
Timeliness of
response by
Operators
Adequacy of
Pre arrival
documentation
Response to
additional
services request
2. How would you rate the overall performance of J. M. Baxi & Co.:
(Poor)
1
2 3 4 (Best)
5
NA
Professionalism
Responsiveness
Knowledge
Accessibility
3. Please suggest how we can improve our services: